You can return the products you purchase from Dryvatec within 14 days of the delivery date. Our return process is arranged in accordance with Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.
1. Return Conditions
To exercise your right of return, the following conditions must be met:
- A return request must be made within 14 days of the delivery date.
- The product must be unused and unopened.
- The product's original packaging must be complete and undamaged.
- The original or a copy of the invoice must be sent together with the product.
- The product labels must not have been removed.
2. Return Process
Follow the steps below to easily complete your return:
1
Notify Us of Your Return Request
Send an email to info@dryvatec.com.tr stating your order number, name and reason for return.
2
Approval and Shipping Information
After your return request has been reviewed, the return shipping details and delivery address will be sent to you by email.
3
Ship the Product
Ship the product in its original packaging, together with its invoice, to the specified address. Do not forget to send us the tracking number.
4
Inspection and Approval
Once the product reaches us, its compliance with the return conditions is checked and approved.
5
Refund
After the return is approved, your payment is refunded according to your payment method.
3. Refund Timeframe
After the return is approved, the refund is made within the following periods:
- Payment by credit card: The refund is made to your credit card within a maximum of 14 days from the approval of the return. Depending on your bank, it may take 1-2 statement periods for the refund to appear on your account.
- Payment by debit card: The refund is made to your bank account within a maximum of 14 days from the approval of the return.
The refund is processed using the payment method used (via iyzico).
4. Return Shipping Information
- Return under the right of withdrawal: The return shipping fee is borne by the Buyer.
- Return of defective/faulty products: In the case of a manufacturing defect or delivery of a damaged product, the return shipping fee is covered by Dryvatec.
- You can use MNG Kargo or contracted courier companies for return shipments.
- It is the Buyer's responsibility to package the products to be shipped appropriately so that they are not damaged.
5. Non-Returnable Products (Exceptions)
Return requests cannot be accepted in the following cases:
- Products whose packaging has been opened, that have been used or mixed with other materials
- Products whose original packaging is damaged or incomplete
- Return requests made after the 14-day statutory return period has expired
- Products prepared in line with the customer's special request
- Products that by their nature cannot be returned, whose expiry date is near or that are at risk of deterioration
- Products without an invoice
6. Damaged or Faulty Product
If you find damage or a manufacturing defect in the product you have received:
- Draw up a damage assessment report in the presence of the courier at the time of delivery.
- Take photos of the product and send them to info@dryvatec.com.tr.
- State your order number and a description of the damage.
- Damaged/faulty products are replaced free of charge or their price is refunded.
7. Exchange
Product exchanges are not made directly. For an exchange request, you must first start the return process and then place a new order.
8. Contact
You can contact us with any questions about the return process:
Dryvatec Su Yalıtım
Email: info@dryvatec.com.tr
Web: dryvatec.com.tr/en/contact
This return policy has been prepared in accordance with the provisions of Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts. Your statutory rights are reserved.
